The Magic Academy

The Magic Academy is all about helping coaches to create better experiences for themselves and their players.

Coaches guide to conversations

Learn how to approach difficult conversations with a guide from Mind

Coaches guide to conversations

Having a good conversation and regular one-to-ones with your players is key to developing a good relationship, improving team building and also allows time for any other general chit-chat. Whether you're having a scheduled one-to-one, or noticed that someone in your team may be experiencing something, always ask how they are and take an interest. It helps create an environment that is a safe and encourages honest and open two-way dialogue.

With any one-to-one, and especially if you’ve noticed that someone in your team has been struggling recently, whether it's because of a physical or an emotional health problem, there are some things you need to consider first:

  • Offer a private, confidential space – turn off phones and ensure you’re not disturbed in your environment

  • Ask open-ended questions instead of yes and no answers, and let the player speak without being interrupted

  • Avoid making judgement – let the player present their point of view and experience without giving your opinion

  • Practice listening actively – maintain eye contact, speak calmly and concisely, giving silence where needed

  • Display empathy and understanding – let the person know they have been heard by repeating strong emotional cues

  • Be patient – focus on the individual not the problem, you aren’t there to solve their difficulties

  • Avoid answering questions about yourself and your own experience, you’re there for them.

Good questions to ask

  • How are you doing at the moment?

  • You seem a bit… would you like to talk about it?

  • I’ve noticed you’re arriving late recently and I wondered if you’re okay?

  • I’ve noticed your work rate has been lower than usual, is there anything I can do?

  • What would you like to happen?

  • What support do you think would be helpful?

  • Have you looked for support?

  • Would you like to sit together and talk about what support is available?

Questions and comments to avoid

  • We need to talk about what’s going on with you

  • You’re clearly struggling, tell me what’s wrong

  • Why can’t you get your act together?

  • What do you want me to do about it?

  • Your performance is unacceptable, what’s going on?

  • Others are managing, why can’t you?

  • Who is going to take on the role if you can’t handle it?

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MIND - supporting others

for more information on supporting others please click above to head to the Mind website 

 
The Magic Academy
 

Welcome to the coolest coaching hang out!

The Magic Academy is all about helping coaches to create better experiences for themselves and their players.

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